Your office closes.
Your connection to families doesn’t.
An after-hours answering service for pediatric practices and healthcare teams. A calm, professional voice answers every call, long after your doors close.
Night Desk after-hours summary
Three simple services.
Everything a family needs after closing, handled with care and written down properly.
Answering routine questions
Office hours, directions, and common questions answered warmly, any time of night.
Capturing callback requests
Names, numbers, and reasons for calling collected completely, so no family is ever lost.
Routing messages
Urgent calls are routed following your practice’s approved instructions, including an agreed backup step if the on-call clinician doesn’t answer. Routine calls wait in a clean morning summary.
Three steps, handled for you.
Simple for families. Simple for your team.
A family reaches out
After closing, a parent calls your office number and reaches Night Desk instead of a voicemail.
Night Desk handles the request
We answer in a warm, professional voice, collect the details, and route anything urgent following your approved instructions.
Your team follows up
Morning brings one clean summary with everything your team needs to follow up.
One clear promise. Night Desk never gives medical advice. It answers, collects, routes, and alerts. The doctor makes every medical decision.
Simple pricing, no surprises.
Pick the plan that fits your call volume. Every plan covers nights, weekends, and holidays.
Basic
For smaller practices with a quieter phone.
Standard
For busy practices that want the whole night covered.
Premium
For larger teams and high call volume.
A $750 one-time setup fee. Extra minutes at $0.35 per minute.
What each plan includes
| Benefit | Basic$297/mo | Standard$497/moFeatured plan | Premium$997/mo |
|---|---|---|---|
| Included minutes | 200 | 500 | 1,000 |
| Practice locations covered | 1 | 1 | Up to 3 |
| Practice-approved FAQs and message collection | Included | Included | Included |
| On-call routing using agreed instructions | Included | Included | Included |
| Morning call summary | Included | Included | Included |
| Routine script and FAQ updates you handle | 1 request per month | 3 requests per month | 6 requests per month |
| Reporting | Usage report | Monthly call trends and common questions | Monthly report plus written improvement recommendations |
| Routing customization | One agreed routing workflow | Department-specific routing | Location- and department-specific routing |
| Email support target | Within 2 business days | Within 1 business day | Same business day during stated support hours |
- One update request means one batch of routine changes. Major rebuilds carry a separate fee.
- Premium’s 1,000 minutes are shared across all locations.
- Essential call handling and escalation safeguards stay the same on every plan.
- Support hours are stated when a practice signs up.
Technology with warmth beside it.
A worried parent gets a calm voice at night, not a voicemail. That is the whole point: reassurance for families, and credibility for your practice.
- A real conversation, not a phone tree or a recording.
- Details gathered gently: name, child’s name, callback number, and the reason for the call.
- Urgent means urgent. Urgent calls are routed following your approved instructions, with an agreed backup step if the on-call clinician doesn’t answer.
Calls are handled by Night Desk’s answering system, so every family is greeted warmly and consistently, at any hour.
Bring more peace of mind to after-hours communication.
See Night Desk work for your practice before you decide anything. Start with the plan that fits, and let the nights take care of themselves.
No sales meeting required. Get started online, with setup support by email.